Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 365-day return policy on all unworn items in their original packaging. Returns are easy and can be initiated through our online returns portal.

Are the products on Shoebacca authentic?

Yes, we guarantee that 100% of our products are authentic and sourced directly from the brands or authorized distributors.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary by location.

How do I know what size to order?

Each product page includes a detailed size chart. Since fit can vary by brand, we recommend checking the specific brand's size guide linked on the item page.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Affirm and Klarna to make your shopping experience seamless.